German desk Customer Service role Remote

  • Job Reference: VAC003
  • Date Posted: 22 June 2020
  • Recruiter: EXEC Search
  • Location: Cork, County Cork
  • Salary: €29,000 to €33,500
  • Bonus/Benefits: benefits
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Contact: Lingo Recruitment
  • Telephone: 01 5394600

Job Description

German speaking Outbound Customer Service roles (REMOTE)

The roles are remote based initially and office based after the pandemic is over or it is safe to travel to work (as per Government guidelines). The company office is based in Co. Cork, Ireland

Company: Multinational, global

Main responsibilities:

  • Contacting existing customers to inform them about company additional services or new campaigns
  • Asking questions to understand customer requirements
  • Address any questions or issues customers may have 
  • Communicate with customers to understand their requirements and needs
  • Offer solutions based on clients needs and capabilities
  • Keep an updated customer database
  • Track and document calls and sales
  • Update client records

 

Minimum Requirements

  • Native German speaker required
  • Excellent communication, relationship building skills
  • Strong oral & written English
  • Interest in e-commerce is a big plus!

 

Salary: up to €33.5K p/a

 Benefits

  • Free canteen, cycle / travel to work scheme (when office based) 
  • Pension
  • Healthcare insurance discounts
  • Career development plan
  • RELOCATION package on offer (when relocating to Cork and it's safe to work from the office) 

Work hrs: Mon – Fri